Success Stories

Gruppo San Donato - Agile Transformation

Agile Transformation to succeed with efficiency and flexibility

We supported Gruppo San Donato in the implementation of a complex project to centralize IT operations, actively working to introduce and promote the adoption of the Agile methodology, aimed at improving efficiency and flexibility in meeting the complex needs of the healthcare field.

Gruppo San Donato is a leading private hospital group in Italy, with as many as 56 facilities counting a diagnostic center and nineteen hospitals in Lombardy and Emilia-Romagna. Founded in 1957, the Group is today a symbol of excellence in healthcare, both in clinical activity and in scientific research. Innovation, humanity and sustainability are the cardinal principles that guide the strategic choices of Gruppo San Donato, which constantly invests in the training of medical personnel and in cutting-edge technologies.

Challenge

Effectively centralize IT process management

Several years ago, Gruppo San Donato decided to centralize the management of its IT processes, which were previously managed by each of the Group's facilities. The need was to converge flows and data within a single system in order to improve the efficiency of the services offered, with a view to maximizing patient care. It was also necessary to create a single point of access for all reservations, whether requested by individual providers or their clients, and to activate a series of new functions.

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Proposed Solution

People enhancement and process optimization to achieve goals

We supported Gruppo San Donato's IT Hub in the implementation of numerous projects aimed at centralizing IT activities by applying the Agile methodology, which is based on the principles of valuing people, continuous improvement of teams and processes, and teamwork. Among the different functionalities activated, we created functional and sustainable workflows, without ever neglecting the level of satisfaction of customers, operational teams and stakeholders. We provided our expertise to help Gruppo San Donato build an organic and tightly knit team that can respond in the most efficient way to the changing needs of a modern hospital group.

Results

Agile transformation to streamline processes and collaboration across teams

To date, Gruppo San Donato's IT Hub has achieved all the main objectives set: in addition to increasing the efficiency of the IT system and drastically reducing the number of errors, the elements of internal friction that caused inefficiency and dissatisfaction among the teams have been eliminated; thanks to our experience in applying the Agile methodology, an organic and tightly knit team has emerged that responds quickly and efficiently to the needs of change. The operability of the IT Hub teams has increased significantly, and today the release time of the new features and services that Gruppo San Donato is constantly working on has been significantly reduced compared to the past.

Solutions

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