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Single Customer View: Optimizing the Customer Experience for Folli Follie

Written by RHEI | Apr 23, 2024 3:07:03 PM

Single Customer View: 2.0 customer knowledge

By carrying out an efficient and automated process of integrating and homogenizing data from business tools, aimed at defining a clear, up-to-date and usable Single Customer View, we accompanied Folli Follie on the path of improving the customer experience offered on on and off-line channels, enabling the company to trigger growth in sales performance.